Frequently Asked Questions

The wallet supports major cryptocurrencies (BTC, ETH, USDT and more) alongside traditional fiat currencies, all managed from a single multi-currency balance per player. Supported assets are fully configurable per operator license.

Every crypto transaction is tracked against blockchain confirmations in real time, with configurable confirmation thresholds before funds are credited, and full audit trails available in the Admin Panel and BI + AI reporting.

Yes. Each player wallet can hold several currency balances simultaneously, with configurable conversion rules and display currency preferences at the account level.

Welcome packages, reload bonuses, free spins, automated cashback, and VIP-tiered promotions are all natively supported, each independently configurable for casino and sportsbook verticals.

Operators can set playthrough multipliers, per-game weighting, bonus expiry windows and eligible game categories without engineering involvement, directly from the Bonus System module.

Yes — bonus campaigns connect directly to CRM + AI segmentation, so offers can be targeted by player value, activity recency, game preference or acquisition source.

Document upload, liveness checks and third-party verification provider integrations are supported, with configurable verification tiers tied to deposit or withdrawal thresholds.

Yes. Verification rules, required document types and risk thresholds can be configured per license and region to match local regulatory requirements.

Verification status is visible directly on the player profile in the Player Dashboard and Admin Panel, with automated holds on withdrawals until required steps are complete.

Deposit limits, loss limits, session time reminders, self-exclusion and cool-off periods are all built into the Player Dashboard, configurable by both operators and players themselves.

Yes — limits are checked at the point of deposit or wager, and the platform automatically blocks transactions that would exceed a player-set or operator-mandated threshold.

BI + AI includes dedicated reporting on limit-setting behavior, self-exclusion trends and at-risk player indicators to support compliance and duty-of-care obligations.

The Casino module operates as a unified aggregator, integrating with game providers and sportsbook feeds through standardized connectors so operators can add new content without separate integrations per provider.

Yes. The Wallet & Cashier layer is built to connect with external payment service providers, both fiat and crypto, through configurable gateway integrations.

Yes — core modules expose documented APIs so operators and partners can connect affiliate platforms, data warehouses or custom tooling into the GMS Prime ecosystem.